Refund Policy

At Rebatesoft, we are committed to providing the highest quality products and services. We understand that there may be occasions when a refund is necessary. This Refund Policy outlines the terms and conditions for obtaining a refund.

Eligibility for Refunds

  1. Products and Services:

    • Online Billing Services: Refunds for online billing services may be requested within 30 days of purchase if you are not satisfied with the service or if there is a demonstrable error in the billing process.
    • Physical Products: Refunds for physical products may be requested within 14 days of receipt if the product is defective, damaged, or not as described.

  2. Digital Products:

    • Refunds for digital products, such as software or downloadable content, may be requested within 14 days of purchase if the product is found to be defective or not as described.

Conditions for Refunds

To qualify for a refund, the following conditions must be met:

  • You must provide proof of purchase, such as an order number, receipt, or confirmation email.
  • The product or service must be in its original condition, unused, and in its original packaging (for physical products).
  • Refund requests must be made within the specified time frames mentioned above.

Non-Refundable Items

The following items are non-refundable:

  • Services that have been fully rendered and are functioning as described.
  • Digital products that have been downloaded or accessed, unless they are defective.
  • Items marked as "final sale" or "non-refundable" at the time of purchase.

How to Request a Refund

To request a refund, please follow these steps:

  1. Contact Us: Reach out to our customer support team at [support@rebatesoft.com] or call [customer service number] with your order details and the reason for the refund request.
  2. Submit a Request: Provide any necessary documentation or evidence to support your claim, such as photos of defective products or error messages from our services.
  3. Return the Item: If applicable, return the product to us in its original condition and packaging. You are responsible for return shipping costs unless the item is defective or not as described.

Processing Refunds

Once we receive your refund request and any returned items, we will inspect them to ensure they meet our refund policy criteria. We will notify you of the approval or rejection of your refund within 7 business days.

  • Approved Refunds: If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.
  • Rejected Refunds: If your refund request is rejected, we will provide you with a detailed explanation and work with you to resolve any issues.

Late or Missing Refunds

If you haven’t received your refund within the expected timeframe, please:

  1. Check your bank account or credit card statement.
  2. Contact your bank or credit card company, as it may take some time before your refund is officially posted.
  3. If you have done all of the above and still have not received your refund, please contact us at [support@rebatesoft.com].

Changes to This Policy

Rebatesoft reserves the right to modify this Refund Policy at any time. Any changes will be posted on this page and will take effect immediately upon posting.

Thank you for choosing Rebatesoft. If you have any questions or need further assistance, please don’t hesitate to contact our customer support team.