Cancellation Policy

At Rebatesoft, we strive to provide our customers with the best possible service. We understand that there may be circumstances where you need to cancel a service or order. This Cancellation Policy outlines the terms and conditions for cancelling orders and services.

Cancellation of Online Billing Services

  1. Monthly Subscriptions:

    • Monthly subscriptions can be cancelled at any time. To avoid being charged for the next billing cycle, cancellations must be made at least 3 days before the renewal date.
    • If you cancel a monthly subscription, you will continue to have access to the service until the end of the current billing period.

  2. Annual Subscriptions:

    • Annual subscriptions can be cancelled at any time. However, to receive a prorated refund, cancellations must be made within 30 days of the start of the subscription.
    • If you cancel an annual subscription after 30 days, you will not receive a refund but will continue to have access to the service until the end of the subscription period.

Cancellation of Product Orders

  1. Physical Products:

    • Orders for physical products can be cancelled if the request is made before the product has been shipped. To cancel an order, please contact our customer support team at [support@rebatesoft.com] as soon as possible.
    • If the product has already been shipped, you will need to follow our return policy to obtain a refund.

  2. Digital Products:

    • Orders for digital products can be cancelled within 24 hours of purchase, provided the product has not been downloaded or accessed.
    • If the digital product has been downloaded or accessed, it is not eligible for cancellation or refund unless it is defective.

How to Cancel an Order or Service

To cancel an order or service, please follow these steps:

  1. Contact Us: Reach out to our customer support team at [support@rebatesoft.com] or call [customer service number] with your order or subscription details and the reason for cancellation.
  2. Submit a Request: Provide any necessary documentation or information to support your cancellation request.

Processing Cancellations

  • Online Billing Services: Upon receiving your cancellation request, we will process it within 2 business days. You will receive a confirmation email once the cancellation is complete.
  • Product Orders: For physical products, if the order is successfully cancelled before shipment, you will receive a confirmation email, and a refund will be processed within 7 business days. For digital products, you will receive a confirmation email once the cancellation is complete.

Exceptions

The following situations are exceptions to our cancellation policy:

  • Final Sale Items: Items marked as "final sale" or "non-cancellable" at the time of purchase are not eligible for cancellation.
  • Fully Rendered Services: Services that have been fully rendered and are functioning as described cannot be cancelled or refunded.

Changes to This Policy

Rebatesoft reserves the right to modify this Cancellation Policy at any time. Any changes will be posted on this page and will take effect immediately upon posting.

Thank you for choosing Rebatesoft. If you have any questions or need further assistance, please don’t hesitate to contact our customer support team.